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Shipping & Refund Policy
The following policies represents the company’s new blanket warranty program for all purchases of Grey Defence®Xtreme.
Coorga Nutraceutical Corporation announces the following changes to its warranty program for Grey Defence®Xtreme. Purchases of Grey Defence®Xtreme (all version numbers) made or shipped on or after January 1, 2014 will be covered by this new warranty regime.
This warranty modification is put in place so that the company will have a unified program covering purchasers of Grey Defence®Xtreme (all version numbers) regardless where that purchase was made, be it directly from the company’s online store, a healthcare professional or from a third party retailer.
Effective January 1, 2014 all refunds will take the form of online store credit that can be applied (with certain percentage restrictions) to the purchase of our newer more advanced grey hair supplement Grey Defence® GENEJOLT! Professional Strength. GENEJOLT! is a more advance anti-aging/anti-greying product that addresses many of the conditions currently not addressed by Xtreme.
GENEJOLT! will be available in the first quarter of 2014.
In addition to the change above, we are also extending the warranty claim period from 6 months to 12 months from the date of shipment.
If you purchase Grey Defence®Xtreme from our online store then please follow instructions below to claim your refund credit. If you purchase Grey Defence®Xtreme from a health care professional or third party retailer, please follow the instructions contained on the information insert found inside the Grey Defence®Xtreme bottle. Please note, this insert contain valuable information without which your claim cannot be processed.
Grey Defence® GENEJOLT! Warranty Statement (Effective January 2014)
Grey Defence® GENEJOLT! Professional Strength is an experimental dietary supplement designed to remove hydrogen peroxide, delivery key nutrient and and reduce oxidative stress. While we have tested it internally and believe it to demonstrate a more powerful impact and wider effectiveness band as compared to Grey Defence®Xtreme, due to the extremely high cost of production Grey Defence® GENEJOLT! Professional Strength does not come with a refund warranty. You agree to assume 100% of the financial risk of using Grey Defence® GENEJOLT! Professional Strength. We strongly recommend that you review the details of this dietary supplement including the nature and action of the listed ingredients to make sure it is right for you.
Shipping Policy:
Orders are generally shipped within 3-4 business days. All orders are shipped via USPS.
6 Month Refund Policy: (expires Dec 31, 2013)
Applies only to orders placed on this website or via our telephone order-line
Please note, the primary reason for this generous refund policy is to allow our valued customer the luxury of time; we do not believe you should be rushed, therefore we provide you a full half-year over which you can evaluate the effectiveness of Grey Defence®. Figuring out whether Grey Defence is right for you takes time and 60 or 90 days is just not enough time to do so. To prevent abuse of this generous refund policy, households are limited to a single lifetime refund.
Short refund windows are engineered to reduce the number of refund request to around 2% – 3%. We believe this to be an unfair gimmick and you deserve better. Incidentally, this distaste for “engineered gimmicks” is why we do not have an auto-refill policy. We trust that if Grey Defence® is working for you, you’ll return and buy more, no need to force stuff on you that you didn’t expressly ordered.
Extending the refund window as much as we did would be a folly if we sold the kinds of products our competitors sell. However, as a result of the quality and effectiveness of Grey Defence® the increased financial exposure is minimal, this is why we are the only ones offering you a 6-month money back guarantee. For those few that are outside the targeted greying profile (Grey Defence was not formulated for greying due to genetic malfunction or illnesses), we believe you deserve a reasonable time period over which to request a refund. This is not only the moral and ethical thing to do, but when you have the best grey reversing pill on the market, it’s just good business.
Unlike our competitors – who have a penchant for hyperbole and marketing hype – we have focused on the science behind greying and have systematically improved Grey Defence® to the point that during a recent customer impact study, a full 65% of customers surveyed, reported grey hair reversal.
If another grey hair pill vendor claims to have a better refund policy, please ask them how long is their refund coverage period. If they claim to have a better or even comparable quality product to Grey Defence®, definitely ask them for details on their customer impact study – just don’t settle for a few marketing videos featuring friends and family pretending to be customers, and/or pictures with people who have obviously dyed their hair.
Please Follow these steps when completing a refund request:
- Contact us via our support email (found on the packing slip accompanying your order) or use the online Help Desk to submit a refund request and obtain a Return Merchandise Authorization (RMA) for your unopened bottles.
- Mail your package(s) to the address indicated in the email response received.
- Include a copy of the packing slip that arrived with your order, it contains important information required by the refund processing department.
- Mail back the return package PROMPTLY.
IMPORTANT
- * Returns are only for orders delivered with in 6 months from the date of refund requested.
- * Please remember shipping and handling charges are not refunded only the actual amounts paid for the product itself.
